Human resources (HR) systems have been around for many years, providing robust and efficient solutions for companies of all sizes. When properly designed, implemented, and maintained, these systems allow companies to engage and nurture their employees and critical processes. When these systems are neglected, however, the result is a loss of competitive edge, increased employee dissatisfaction, and unnecessary costs.

Top company who are search for good R&D in CRM here is company entellium Located in Seattle, Washington (US), Entellium has a research and development center in Malaysia and global consulting services worldwide. It has provided CRM solutions to global brands such as Pan Pacific Hotels, Standard Chartered Bank, MCIS Zurich Insurance, and TELUS. Entellium is one of the fastest growing CRM companies today. Furthermore, Entellium delivers the best post-sales support in the CRM industry with free training, world-wide 24×7 help desk access and a dedicated account manager to ensure a quick deployment.

Actually when i was studying ooad and tqm i thought to write a post about CRM. Just know about CRM software and whats the use of it. CRM will reduce your sales work and concentrate on next implementation in sales or in production….

Customer relationship management (CRM) is a set of strategies, processes, and associated technology enablers designed to improve the interactions and engagement of customers. It involves not only the use of these systems, but also corporate cultural transformation and ongoing programs with the appropriate organizational framework. Sales force automation (SFA), customer service and support, and enterprise marketing management are among the main CRM areas.

Benefits:

• empowers management with a real-time pipeline and forecasting so they can build and focus on high-profit, sustainable relationships
• empowers staff with customer intelligence and best practices to increase their likelihood of successful transactions
• increases customer acquisition, retention, loyalty, and profitability by integrating information across the enterprise
• enables executives and management to gain customer insight

I think this post is like our text book which we read…..

#1. Daksh eServices

Daksh is the fastest growing BPO Company in India with employee strength of over 5,000. It provides solutions in customer care services and back office processes. Its services include Customer Care, Technical Support, Collections, Transaction Processes and so on. It has five facilities in India out of which four are in Gurgaon (New Delhi NCR) and one in Mumbai. Daksh’s clientele include some major companies who figure in the Fortune 500. It is to be noted that IBM acquired Daksh in 2004.

#2. ISeva

ISeva is a leading BPO and is a part of e4eGroup. It is an ISO: 9001 – 2000 Certified company and provides services in customer care, transaction processing and data processing. ISeva has two facilities in India, which are in Bangalore. It has employee strength of 1,000.

#3. ICICI OneSource

ICICI OneSource is one of the leading BPO service providers in India. It has been successful in providing excellent customer services in Financial Services, Telecom, Healthcare, Media and Publishing. According to company sources, it has employed more than 4,500 people in its facilities worldwide. ICICI OneSource has been successful in receiving the BS 7799 certification for information security.

#4. Efunds International

Although Efunds was ranked fourth in the overall E-SAT survey, it had outsmarted its rival companies by a convincing margin to get the top slot as the ‘Most Preferred Employer’. It has been chosen by the most number of employees as a ‘Dream Company’ to work with. Efunds provides excellent services in customer care (both voice and email process), transaction processes and back office operations. Its areas of functioning are Financial Services, Electronic Funds Network, Retailers, Telecom, Software Development and other businesses. Efunds has recruited over 4,000 employees in its branches worldwide. In India it has one facility in Gurgaon (New Delhi NCR) and two in Mumbai. It also has two software development centers in Chennai. According to sources, Efunds is on the verge of receiving the BS 7799 certificate as it has already implemented this internationally recognized security standard in the organization.

#5. Hinduja TMT

With employee strength of nearly 2,000, Hinduja TMT has successfully established itself as one of the leading BPO service providers in India. It provides a wide range of services in more than 50 countries in the world. HTMT functions in the areas of IT, Telecom, Banking, Finance, Insurance, Healthcare, Transport and Education. In India, it has service centers in Bangalore and Mumbai.

#6. EXL Services

EXL Services is one of the leading BPO service providers in India, which provide world-class service to the customers. With more than 5,000 employees in its armor, EXL has become a well-known name in the Indian BPO Industry. It provides solutions in Insurance, Banking, Healthcare, Financial & Accounting services, Mortgage Lending and Collections. EXL has both the customer services and back office operations. It has already received the ISO 9001:2000 certification for quality assurance and BS 7799 certification for information security. In India, EXL has Delivery Centers in Noida (New Delhi NCR) and Pune.

#7. Ajooba

Ajooba Solutions is a surprise entry in the E-SAT survey. It’s a growing BPO with just a little over 500 employees. It deals in IT solutions and other customer service operations. Ajooba is located in Chennai, India.

#8. Motif

Ahmedabad-based BPO, Motif India provides BPO services to Fortune 500 companies. It operates in transaction processing, which includes Investor Services, Administration and Mutual fund and Customer Services like Voice Process, Email Management and Fax Processing. Nearly 500 employees are currently working for Motif.

#9. NIIT SmartServe

NIIT SmartServe is a global BPO company, which has expanded its outsourcing business over the years. Its services include Insurance, Financial Services, Real Estate, Transportation and Technology. The current employee strength of NIIT SmartServe is more than 800. Its service center is located in Gurgaon (New Delhi NCR). It offers services both in customer care and back office processing.

#10. HCL-Tech BPO

HCL Technologies BPO is a subsidiary of IT giant, HCL Technologies. With nearly 3,000 employees, HCL-Tech BPO has established itself successfully in the growing BPO industry. It provides services in both customer care (voice & web) and back office processing. With world-class infrastructure, it has succeeded in rolling out a business relationship with more than 60 Fortune 500 companies. In India, it has four delivery centers in Noida (New Delhi NCR), two in Chennai and one in Bangalore.

These 10 BPO companies and several other leading BPO organizations have done an excellent job in the past few years and boosted the confidence of foreign investors in outsourcing their jobs to India. With a bunch of skillful and sincere employees, they did their best to meet the expectations of their clients overseas. There is no ambiguity about the reason for the success of the Indian BPO industry. It must be attributed to the efficiency and determination shown by these organizations and their employees.

source: chillibreeze

How They Rated (charts):
* Microsoft
* Nokia
* Toyota Motor
* Intel
* Coca-Cola
* Sony
* IBM
* General Electric
* Nike
* Citigroup

1 MICROSOFT
Microsoft’s main antitrust battle shifted from the United States to Europe this year, but the software giant remains steady in the REVIEW’s rankings of the world’s most admired companies. For the ninth straight year, the software giant tops our list, as readers ranked it No. 1 for long-term vision and No. 2 for financial soundness and as a company others try to emulate. Evidence: Revenues rose 13% to $32 billion in the year ended June 30, and operating income increased 11% to $13 billion. As to the vision thing, Microsoft pledged to invest a massive $6.8 billion in research and development in the current fiscal year. It’s gearing up for the release of Longhorn, the next generation of the Windows operating system, and promises to spend $750 million to build its position in China by 2005.

2 NOKIA
For the second straight year, Finnish phone-making giant Nokia is second in our rankings, and once again tops the list in innovation. The company will need every bit of that innovation to combat narrowing margins in the core mobile-phone business. Sales volumes have continued to grow–Nokia’s global hand-phone market share edged up to 39% by the end of September, from 36% a year earlier. But with prices falling and the infrastructure business still in the doldrums, Nokia is betting on all sorts of new initiatives, from next-generation video and content to cameraphones, in order to stay ahead. It puts plenty of its money to that use: The company spent $3.5 billion on research and development last year.

3 TOYOTA
The world’s third-largest car maker, Japan’s Toyota Motor, is our top-rated Asian multinational, edging up two slots to No. 3 this year. While the tech giants ranked above it slog through the fallout of the computer and telecoms crashes, Toyota has been rolling. It predicts $7.2 billion in net profits this year, double the level of four years ago. The company now has a 10% share of the global car market and 11% of the American market. Toyota is a pan-Asian giant: It has assembly and production facilities in 12 Asian countries, including Japan. While Japan’s economy has struggled for nearly a decade and a half now, Toyota is an exemplar of what Japan Inc. can achieve: Our readers give it highest marks for long-term vision, where it ranks No. 3.

4 INTEL
Chip-making giant Intel is another big gainer this year, moving up three slots in our rankings. The intense boom-bust of the chip cycle is one explanation. Last year, with chip prices in the doldrums, the firm’s ranking dropped. This year, prices started to rise again and Intel is back as well. A sign of the recovery: In the third quarter, Intel posted net profits double those of a year earlier. Its massive R&D commitment helps: Intel is reaping big benefits from the effort it put into developing Centrino chip packages–gear that powers laptops with wireless connections, for which demand is soaring.

5 COCA-COLA
Coca-Cola dropped one notch to No. 5, but for the second straight year, its marketing muscle led readers to rank it tops as the company others try to emulate. It’s a brand that may be the world’s most recognized, and its fortunes are a good measure of the economic health of the region. In Japan, a country where Coke still makes huge profits but where growth is slowing, the company is trying to keep its product mix up-to-date by adding new lines and new vending-machine strategies. But Coke is sizzling in other markets: Strong sales growth in several Asian countries, particularly China and Thailand, were solid contributors to its overall year.

6 SONY
It’s been a tough year for Sony, the world’s leading gadget maker, which drops three slots in our rankings to No. 6. The company has struggled to keep churning out hit products at the massive rate it did during the 1990s, and earnings were way down this year, with Sony turning a shocking $926 million loss in the January-March quarter. It has returned to profitability, but at levels lower than last year. But Sony is shooting to turn that around. It plans to reorganize production operations to boost profit margins to 10% in 2006, from 2.5% currently. And our readers certainly appreciate the company’s innovations: It was one of only three firms that ranked in the top 10 in four of our five categories. Microsoft and Nokia were the others.

7 IBM
This isn’t your parents’ IBM–the stodgy, starched-collar Big Blue. The company is moving ever further away from its mainframe-computer history, and our readers rank it highly, particularly for having long-term vision. IBM continues to beef up its services businesses, where it expects 60% of the technology industry’s profits to come from in the years ahead. Last year, it bought PricewaterhouseCoopers Consulting and Rational Software Corp., both moves aimed at expanding its services business. And among the world’s tech giants, it’s probably the furthest along in adopting the open-source Linux programming language.

8 GENERAL ELECTRIC
GE is now two years into the Jeff Immelt era and our readers figure the sprawling conglomerate is in good hands. The company jumps back into the top 10 after dropping out last year, and readers rank it second only to Microsoft as a company whose management has long-term vision. As befits a group with business lines ranging from gas turbines to finance to entertainment, the year brought a range of news: In China, for instance, GE won enormous orders for turbines on the east-west gas pipeline and for jet engines to power the country’s new commercial-jet project.

9 NIKE
The Nike marketing machine continued to race along this year, and our readers kept the company in the No. 9 slot. Here’s one broad-based measure of the global economic recovery: In the June-August period, Nike’s quarterly revenues topped $3 billion for the first time ever, up 8% on an adjusted basis from the year earlier. Here’s another: Nike set a record by paying a whopping $90 million endorsement deal to LeBron James, an American high-school basketball star, before he’d played a single game professionally. It lost out, however, to Reebok, which took Chinese star Yao Ming’s endorsement in October.

10 CITIGROUP
It was a year of change for the world’s widest-ranging financial group, most notably the ascension of Charles Prince to replace Sandy Weill as chief executive in July. Citigroup agreed to pay $400 million to settle charges brought by New York officials related to interactions between investment bankers and analysts during the telecoms boom. But business results bounced back with the American recovery, and the company jumped back into our top 10, up six slots from last year. In Asia, its Citibank unit tenaciously built its base in China with aggressive credit-card promotions.